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Large Format Printer Warranty: What Warranty Does Your Plotter Need?

Technical Printing

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29 Jan 2023

Is It Worth Buying an HP Plotter Warranty in Malaysia?

Professional repairing a large format printer under the terms of a printer warranty

When you put together a written warranty claim, you will need to include your printer's model. The limited warranty may only cover your printer if you use HP-provided ink cartridges. Keep in mind that the limited warranty generally will not cover accidental damage. So you may need to clearly establish that you have used the printer according to the manufacturer's instructions. Make sure that your claim includes:

  • Any relevant information about the problem you're having with the product
  • Information about what printer you're using: For example, a label printer or 3D printer might have very different problems from a traditional large format printer.
  • Whether you are still in the warranty period for the manufacturer's standard warranty
  • Proof of purchase/receipt

Make sure that your written warranty claim includes all the proper details to streamline the pick-up of your printer and its repairs. Keep in mind that if you cannot accurately describe the problem, the warranty repair team may have difficulty taking care of those repairs, which may increase the odds that you will not get your printer fully repaired. The more information you can provide, the better the warranty repair team can replicate the problem.

An extended warranty may offer significantly enhanced service for your printer, including a longer warranty period and coverage for accidental damages. In Malaysia, HP Care Pack Services provide options such as next-business-day on-site repair and preventive maintenance, ensuring your printer operates efficiently throughout its lifespan.

If you encounter issues with your HP large format printer, you can claim warranty services by contacting HP's customer care center at 1800-88-8588. HP provides door-to-door exchange services for defective hardware, covering a wide range of printers, including large format models. Ensure you have your purchase receipt and product details ready when making a claim.
Are you looking for a large format HP printer for your business? Contact us today to learn more about what we can provide and how you can choose the right printer and best printer warranty for your needs.